Reach the Mascot team
Contact the Sydney Airport Parkings team
If you have a question about a booking, a change to make, or a parking enquiry before you travel, this is the place to raise it. We handle booking requests, rate questions, changes and general parking guidance for Sydney Airport.
The fastest way to reach us on a travel day is by phone. For anything else, send a message and we'll come back to you.
When we're here
Enquiries that arrive during these hours get attention the same working day. Anything after hours waits for the next open window.
- Office hours
- Monday to Friday, 9:00 AM – 6:00 PM
- Saturday
- 9:00 AM – 4:00 PM
- Sunday
- Closed. Travelling today or tomorrow? Use the phone line, which we take seriously on travel days.
- Office
- 247 O'Riordan Street, Mascot NSW 2020, Australia
- Phone
- +61 2 9667 9111
- [email protected]
Phone us on a travel day
Call +61 2 9667 9111 if you're travelling today or tomorrow and something has changed. A delayed flight, a shifted departure time, a question about which car park entrance to use. Live problems are better solved in a conversation than an email chain.
Have your booking details and vehicle registration to hand. It saves a round trip and gets you an answer in one call.
Worth having in front of you
- Your booking reference, if the reservation is already made
- The vehicle registration you'll arrive with
- New entry or exit times, if something has moved
- Which terminal you're flying from
Send a booking enquiry
For new bookings, use the booking request form on this site. Include your entry and exit dates and times, your terminal, your vehicle registration and the parking product you're interested in. The more accurate those are, the fewer things we need to check back on.
If you're unsure which product suits your trip, say so in the message. Tell us how long you're away and which terminal you're flying from, and we'll tell you which option we'd pick.
What to include in your message
A useful message has five things. Missing one of those usually means a reply asking for it, which costs you a day. Front-load the details and you'll get a straight answer.
Name
Who we're replying to, and how to address you back.
Contact details
A phone number or email that actually reaches you before the trip.
Travel dates
Entry and exit dates and times, as close to actual as you can.
Terminal
Which terminal you're flying from, and which one you land back into.
The question itself
What you're asking about. Add your booking reference for a change, or the parking product for a rate question.
Changing an existing booking
Changes are easiest before your booking period starts. If your dates move, email or phone with your booking reference and the new details, and we'll confirm what can be adjusted and whether the rate needs to be recalculated.
Don't simply arrive on a different day and expect the booking to follow. An unmatched entry time can mean the rate you agreed no longer applies to the period you're actually using. That's an honest limit of how timed car park pricing works, not a penalty we add for fun.
If the change is urgent and inside your booking window, phone first. We can usually tell you on the call whether the change is possible, and if not, which sydney airport parking alternative still works for the trip.
How changes usually resolve
-
Before the booking starts
Straightforward. Send the reference and the new dates, and we confirm the adjustment and any new rate.
-
Mid-booking, hours notice
Phone us. Some moves can be organised on the day; others need a fresh booking covering the extra period.
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Arriving without telling us
The booked window is what was priced. Another arrival time may be charged at the rate that applies to it instead.
Postal address
Our address is 247 O'Riordan Street, Mascot NSW 2020, Australia. We're in Mascot, close to the airport precinct, which is one reason the terminal routes and shuttle arrangements on this site are written from local knowledge rather than a general template.
Post is fine for documents, but it's slow for booking questions. For anything time-sensitive, phone or message us instead.
We're a short drive from the domestic terminals, on the Mascot side of the airport. If you're heading to the car parks after visiting, the terminal guides cover entrances and preferred routes by terminal.
Response times
We aim to reply to enquiries the same working day when they arrive during business hours, and by the next working day otherwise. Booking requests submitted with complete details are quicker to confirm than ones that need clarification.
If you haven't heard back and your travel is imminent, phone us. We'd rather take the call than have you waiting on an inbox.
Questions we hear most
What's the fastest way to reach you on a travel day?
Phone +61 2 9667 9111. Live issues like a delayed flight or a changed departure time are quicker to resolve by phone than by email. Have your booking details and registration ready.
What should I include in a booking enquiry?
Your name, contact details, entry and exit dates and times, your terminal, your vehicle registration and the parking product you want. If you're unsure which product, tell us your trip length and terminal and we'll advise.
How do I change a booking?
Contact us with your booking reference and the new details as early as you can. Changes before your booking period starts are simpler, and a rate agreed for one period may need to be recalculated for another.
How quickly do you reply?
We aim to respond the same working day for enquiries received during business hours, and by the next working day otherwise. Complete booking requests are confirmed faster than ones that need follow-up questions.
Sorted? Make the booking, then travel easy.
If your question is answered and you know which car park you want, put the reservation in writing on this site before you fly. If the question is still open, phone us on a travel day or send an enquiry using the details above — a few accurate lines in the first message usually shortens the whole exchange.